Creating a relationship - AWS Partner Central
Selecting a support model

Creating a relationship

When creating a new relationship, you'll need to provide specific information to properly configure the connection:

Required information:

  • AWS management account ID of customer/seller organization

  • Relationship type

  • Customer sector (Government/Commercial)

  • Account model (Solution Provider Terms Model [SPTM]/End Customer Account Model [ECAM])

  • Support model

Note

The relationship reported must match your Channel Programs agreement. You can only select relationship details that align with the account models and sectors you are authorized to resell to.

Selecting a support model

Support relationships define how you'll provide support to your customers. You can apply unique support models to each relationship while serving customers and distribution sellers from a single PMA.

Support model options:

  • Keep existing support model: Maintain current support plan

  • Resold support: Replace the current support plan with a new plan at resold pricing

  • Partner-Led support: If eligible, manage support for your customer directly

Support details:

  • TAM location preference: Choose preferred region for AWS Technical Account Manager

  • Support coverage scope: Define whether support applies to management account or entire organization

  • Charge account ID: Specify billing account for consolidated support invoicing, if applicable

  • Support provider: If you are a distribution seller electing PLS on an end customer account, designate who is providing support to the customer