Migrating to AWS Systems Manager OpsCenter - Incident Manager

AWS Systems Manager Incident Manager is no longer open to new customers. Existing customers can continue to use the service as normal. For more information, see AWS Systems Manager Incident Manager availability change.

Migrating to AWS Systems Manager OpsCenter

AWS Systems Manager OpsCenter, a capability of AWS Systems Manager, provides a central location where operations engineers and IT professionals can view, investigate, and resolve operational work items (OpsItems) related to AWS resources. OpsCenter is designed to reduce mean time to resolution (MTTR) for issues impacting AWS resources. OpsCenter aggregates and standardizes OpsItems across services while providing contextual investigation data about each OpsItem, related OpsItems, and related resources. OpsCenter integrates with Systems Manager Automation, allowing you to use Automation runbooks to investigate and resolve issues. You can view automatically-generated summary reports about OpsItems by status and source. You can also use OpsCenter's cross-account capability to centrally manage OpsItems across accounts. Note that there are charges associated with the OpsCenter use. Please refer to the AWS Systems Manager pricing page for more details.

Similar to Incident Manager, OpsCenter has integrations with Amazon CloudWatch and Amazon EventBridge. This means you can configure these services to automatically create an OpsItem in OpsCenter when a CloudWatch alarm enters the ALARM state or when EventBridge processes an event from any AWS service that publishes events. Configuring CloudWatch alarms and EventBridge events to automatically create OpsItems allows you to quickly diagnose and remediate issues with AWS resources from a single console. If you have existing CloudWatch Alarms and EventBridge Rules integrated with Incident Manager, we recommend updating your CloudWatch Alarms and EventBridge Rules to integrate with OpsCenter. Please visit our technical documentation for detailed instructions on integrating CloudWatch alarms with OpsCenter or integrating EventBridge events with OpsCenter.