AWS Systems Manager Incident Manager is no longer open to new customers. Existing customers can continue to use the service as normal. For more information, see AWS Systems Manager Incident Manager availability change.
AWS Systems Manager Incident Manager availability change
After careful consideration, AWS has made the decision to stop accepting new customers to AWS Systems Manager Incident Manager beginning on November 7, 2025, and will no longer be adding any new features or capabilities to Incident Manager going forward. AWS will continue investing in the security and availability of Incident Manager, and existing Incident Manager customers will be able to continue using the service as normal in accounts where Incident Manager is already enabled.
As Incident Manager will no longer be adding new features or capabilities, it's important for you to understand your alternatives for incident management. For more information about the alternatives, see Migration guides.
When migrating from Incident Manager to an alternate solution, we recommend exporting the incident data for further analysis or archival purposes. For more information, see Exporting Incident Manager data.
Once your migration is complete, we also recommend cleaning up the remaining Incident Manager resources to prevent any ongoing charges. For more information, see Cleaning up Incident Manager Resources.
For additional support, you can contact your Technical Account Manager or create a support case in the Support Center of the AWS Management Console.
