Interface ContactSearchSummaryAiAgentInfo.Builder

All Superinterfaces:
Buildable, CopyableBuilder<ContactSearchSummaryAiAgentInfo.Builder,ContactSearchSummaryAiAgentInfo>, SdkBuilder<ContactSearchSummaryAiAgentInfo.Builder,ContactSearchSummaryAiAgentInfo>, SdkPojo
Enclosing class:
ContactSearchSummaryAiAgentInfo
@Mutable @NotThreadSafe public static interface ContactSearchSummaryAiAgentInfo.Builder extends SdkPojo, CopyableBuilder<ContactSearchSummaryAiAgentInfo.Builder,ContactSearchSummaryAiAgentInfo>

  • Method Details

    • aiAgentVersionId

      ContactSearchSummaryAiAgentInfo.Builder aiAgentVersionId(String aiAgentVersionId)

      The unique identifier that specifies both the AI agent ID and its version number that was involved in the contact.

      Parameters:
      aiAgentVersionId - The unique identifier that specifies both the AI agent ID and its version number that was involved in the contact.
      Returns:
      Returns a reference to this object so that method calls can be chained together.

    • aiAgentEscalated

      ContactSearchSummaryAiAgentInfo.Builder aiAgentEscalated(Boolean aiAgentEscalated)

      A boolean flag indicating whether the contact initially handled by this AI agent was escalated to a human agent.

      Parameters:
      aiAgentEscalated - A boolean flag indicating whether the contact initially handled by this AI agent was escalated to a human agent.
      Returns:
      Returns a reference to this object so that method calls can be chained together.

    • aiUseCase

      ContactSearchSummaryAiAgentInfo.Builder aiUseCase(String aiUseCase)

      The use case or scenario for which the AI agent is involved in the contact. Valid values are AgentAssistance and SelfService.

      Parameters:
      aiUseCase - The use case or scenario for which the AI agent is involved in the contact. Valid values are AgentAssistance and SelfService.
      Returns:
      Returns a reference to this object so that method calls can be chained together.
      See Also:

    • aiUseCase

      ContactSearchSummaryAiAgentInfo.Builder aiUseCase(AiUseCase aiUseCase)

      The use case or scenario for which the AI agent is involved in the contact. Valid values are AgentAssistance and SelfService.

      Parameters:
      aiUseCase - The use case or scenario for which the AI agent is involved in the contact. Valid values are AgentAssistance and SelfService.
      Returns:
      Returns a reference to this object so that method calls can be chained together.
      See Also: