Creating a knowledge base in Amazon Quick
In this phase, you create a knowledge base in Amazon Quick and provide the service account credentials from the Google Workspace configuration. Any enterprise user can complete this phase. Amazon Quick administrator access is not required.
If a Google Workspace administrator completed the Google Workspace configuration on your behalf, you need the JSON key file and the delegated admin email address before you proceed.
Setting up the knowledge base
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In the Amazon Quick console, choose Integrations.
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Under Knowledge bases, find Google Drive, and then choose the Add (+) icon.
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In the Create Google Drive knowledge base dialog, choose Have admin credentials? Configure document-level access control.
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In the Connected account dropdown, choose Add account.
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For Name, enter a name for the connection. Use a descriptive name such as your Google Workspace domain.
Important
You cannot change the connection name after you save it.
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Choose Upload .JSON key, and then choose the JSON file that you downloaded during the Google Workspace configuration.
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For Google workspace admin email, enter the email address of the delegated admin user that you created during the Google Workspace configuration.
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Choose Next.
Choosing content to sync
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Enter a Name and optional Description for your knowledge base.
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Choose which Google Drive content to include:
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My Drive (all users) – Includes files from all users' My Drive in your organization.
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Shared with me (all users) – Includes files that are shared with your users.
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Shared drives – All shared drives sync by default. To include or exclude specific drives, use the Filter type dropdown and Add shared drive IDs field. You can enter 1 to 100 shared drive IDs.
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Choose Next to configure advanced settings.
Configuring advanced settings
In the Advanced settings step, you can configure optional settings for the knowledge base.
- Filter content by date
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Limit which documents are crawled based on their last modified date. The start date defaults to one year before today. You can change or clear the start date, and optionally set an end date.
- Multi-media content, file size, and file patterns
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Choose which content types to include in the knowledge base.
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Visual content in documents – Extracts and indexes visual elements from supported document formats. This option is enabled by default.
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Audio files – Transcribes and indexes audio files.
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Video files – Transcribes and indexes video files.
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Choose Create to create the knowledge base. After you choose Create, the data sync starts automatically.
Managing and troubleshooting
To edit, share, or delete your integration, see Managing existing integrations.
For information about knowledge base troubleshooting, including sync issues and missing documents, see Troubleshooting knowledge bases.
Admin-managed setup issues
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Google API rate limiting – Google Drive might throttle requests during high usage periods. If syncs fail or are incomplete, retry during off-peak hours.
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SSL certificate errors – If you receive an error about SSL certificate errors when you create your knowledge base, verify the OAuth scopes that you configured during domain-wide delegation.
