Manage Apple Messages for Business chats in your Connect Customer instance
When you integrate Apple Messages for Business with your Connect Customer instance, messages from Apple Messages for Business behave exactly like any other chat messages arriving to your contact center.
Note
The Connect Customer Chat service quota limits apply to Apple Messages for Business. To learn more, see Connect Customer service quotas.
Set up automatic replies
You can use Amazon Lex to set up automatic replies to chat. For a tutorial that introduces you to setting up Amazon Lex and Connect Customer, see Add an Amazon Lex bot to Connect Customer.
