Enable Next Generation Amazon Connect
This topic explains how to enable next generation Amazon Connect, an AI-powered contact center solution that turns every customer touchpoint into a deeper relationship and better outcome.
Amazon Connect provides unlimited use of Amazon Connect AI capabilities that power end-customer
self-service, agent assistance, and supervisor experiences. It allows you to optimize every
step of your customer journey without cost-driven compromises. For more information, see
Amazon Connect Pricing
How Amazon Connect billing works
When you enable Amazon Connect with unlimited AI:
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Any activated free trials of relevant Amazon Connect services end. For example, free trials of Contact Lens conversational analytics, Contact Lens performance evaluation, and agent scheduling.
For global resiliency pricing, contact your AWS Technical Account Manager or Solutions Architect.
Best practices for Amazon Connect billing
When using Amazon Connect, you have the following two pricing options:
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You can pay separately for channels and any optimization features you choose to use.
- OR -
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If you enable Amazon Connect with unlimited AI, you'll use an all-inclusive channel pricing model that covers all optimization features for usage on that platform.
The all-inclusive pricing includes unlimited use of:
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Contact Lens capabilities: conversational analytics, performance evaluation, and screen recording
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Agent scheduling tools
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AI-powered voice and chat through Amazon Lex and Amazon Q in Connect
We recommend reviewing Opt out of using your data for service improvement to learn which Amazon Connect services use your customer's data to train machine learning models, and how you can opt out.
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Both pricing models are available, giving you the flexibility to choose the option that best suits your needs.
How to enable Amazon Connect
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Log in to the AWS Management Console using your AWS account.
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In the AWS Management Console, in the search box, type Amazon Connect. Choose Amazon Connect, as shown in the following image.
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On the Amazon Connect virtual contact center instances page, choose the instance alias where you want to enable Amazon Connect.
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In the navigation pane, choose Next Generation Amazon Connect, and then choose Enable.
How to disable Amazon Connect
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On the Amazon Connect virtual contact center instances page, choose the instance alias where you want to disable Amazon Connect.
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In the navigation pane, choose Next Generation Amazon Connect, and then choose Disable.
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A dialog box appears as shown in the following image, prompting you to confirm that you want to disable your subscription. Choose Disable.
