Create conversational AI bots in Connect Customer

You can use the Connect Customer admin website to create, edit, and continuously improve conversational AI bots for interactive voice response (IVR) and chatbot self-service experiences. The bots are powered by Amazon Lex.

By using the Connect Customer admin website, you can deliver dynamic, conversational AI experiences to understand your customer's intent, ask follow-on questions, and automate the resolution of their issues. The topics in this section explain how to enable the bot building experience in Connect Customer admin website, and how to build your bot.