Enable bot building and analytics in Amazon Connect - Amazon Connect

Enable bot building and analytics in Amazon Connect

Complete the following steps to enable users to create Amazon Lex bots in the Amazon Connect admin website and view metrics about bot performance.

Users can not edit LEX V1 bots or cross-regional bots from within Amazon Connect.

  1. Open the Amazon Connect console.

  2. Select the Amazon Connect instance that you want to integrate with your Amazon Lex bot.

    The Amazon Connect virtual contact center instances page, the instance alias.

  3. On the navigation menu, choose Flows.

  4. Choose Enable Lex Bot Management in Amazon Connect and Enable Bot Analytics and Transcripts in Amazon Connect, and then Save.

    The Amazon Lex bots page, the options to enable Lex bot management and analytics Amazon Connect.

    Note

    If you already have existing Service Control Policies (SCP) in place that block access to Lex, Amazon Connect respects those policies and does not enable the Bot Management and Analytics feature. However, if you put those SCP policies in place after you've already enabled this feature, they won't be respected. In that case, you'll need to disable this feature.

    Amazon Connect displays the service role and service linked role name it uses. uses Amazon Lex resource-based policies to make calls to your Amazon Lex bot. When you associate an Amazon Lex bot with your Amazon Connect instance, the resource-based policy on the bot is updated to give Amazon Connect permission to invoke the bot.

    For more information about Amazon Lex resource-based policies, see Resource-based policies within Amazon Lex V2 in the Amazon Lex V2 Developer Guide.

  5. Assign the following security profile permissions to users who need to create and manage bots and bot analytics:

    • Channels and Flows - Bots - View, Edit, Create permissions

    • Analytics and Optimization - Historical metrics - Access permission