AI-enhanced troubleshooting in the Support Center Console
AI-enhanced troubleshooting capabilities that help you resolve issues faster and more efficiently are available in supported AWS Regions. If you have an AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations plan, then you can use the capabilities in the Support Center Console to troubleshoot technical issues as well as account and billing issues. If you have a Basic Support plan, you can use the capabilities in the Support Center Console for troubleshooting general questions and for assistance with account and billing issues. Using AI-enhanced troubleshooting streamlines the support experience by using contextual awareness and automated diagnostics to provide targeted solutions for your AWS environment.
AI-enhanced troubleshooting in the Support Center Console is supported in the following AWS Regions:
US East (N. Virginia) Region
US East (Ohio) Region
Europe (Ireland) Region
Note
If you operate in an AWS Region that doesn't support AI-enhanced capabilities in the Support Center Console then you will use the legacy method of case management. For more information, see Legacy experience: Creating support cases and case management.
When you access the Support Center Console, you can enter your issue description in natural language, import relevant Amazon Q conversations, receive generative AI troubleshooting guidance, and choose to create a support case with pre-populated fields, if needed.
You can provide contextual information about your environment and issue to receive personalized solutions throughout the troubleshooting process.
AI-enhanced troubleshooting in the AWS Support console provides the following key benefits:
Faster issue resolution: Get immediate responses and relevant solutions as soon as you describe your problem.
Context preservation: Import your previous Amazon Q conversations to maintain troubleshooting context.
Streamlined case creation: Use natural language to describe issues instead of navigating multiple form fields.
Intelligent follow-up: Receive relevant follow-up questions based on your specific AWS environment.
For a complete list of the capabilities available in your Support plan, see Compare AWS Support Plans
Notes
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To change your support plan, see Change AWS Support Plans.
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To close your account, see Closing an account in the AWS Billing User Guide.
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To find common troubleshooting topics for AWS services, see Troubleshooting resources.
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If you're a customer of an AWS Partner that is part of the AWS Partner Network, and you use Resold Support, contact your AWS Partner directly for any billing related issues. AWS Support can't assist with non-technical issues for Resold Support, such as billing and account management. For more information, see the following topics:
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