Change AWS Support Plans - AWS Support
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Change AWS Support Plans

You can use the AWS Support Plans console to change your support plan for your AWS account. To change your support plan, you must have AWS Identity and Access Management(IAM) permissions. For more information, see Manage access to AWS Support Plans and AWS managed policies for AWS Support Plans.

To change your support plan

  1. Sign in to the AWS Support Plans console at https://console.aws.amazon.com/support/plans/home.

  2. (Optional) To compare support plans, on the AWS Support Plans page, choose Compare all Support plans and features.

  3. (Optional) To view estimated costs for a support plan, choose Pricing calculator. In the Pricing calculator, select a support tier, enter an estimate of how much you expect to spend with AWS each month, and then choose Calculate.

  4. To downgrade your Enterprise Support plan, reach out to your Technical Account Manager (TAM).

    To downgrade your Business Support+ plan, on the Manage Support Plans page choose Review downgrade in the Basic Support plan section.

    To upgrade to an AWS Enterprise Support or AWS Unified Operations plan, choose Contact sales.

    To upgrade to an AWS Business Support+ plan from Basic Support, complete the following steps:

    1. Choose Get started in the AWS Business Support+ section.

    2. If you are onboarded to AWS Organizations and have the all-feature mode enabled, you can subscribe your entire organization to Business Support+. For information about all-feature mode, see Enabling all features for an organization with AWS Organizations in the AWS Organizations User Guide. To enroll at the organization level, select the My organization radio button. Review your Consolidated Billing estimate, then check the box to agree to the subscription terms. Only your organization's management account can subscribe your entire organization.

      Or, to enroll at the account level, select the My account radio button, then check the box to agree to the subscription terms.

    3. Choose Confirm upgrade to complete your AWS Business Support+ plan subscription.

Note

If you sign up for a paid support plan, you’re responsible for a minimum one month subscription of AWS Support. For more information, see the AWS Support FAQs.

For more information about AWS Support Plans, see the AWS Support FAQs. You can also choose Contact us from the Support Plans console.

To close your account, see Closing an Account in the AWS Billing User Guide.