What is the Connect Customer agent workspace?
Connect Customer agent workspace is a single, intuitive application that provides your agents with all of the tools and step-by-step guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster. Contact center agents might be required to use more than seven applications to manage each customer interaction, digging through various tools to process simple requests, and frustrating customers on hold. Connect Customer agent workspace integrates all of your agent tools on one screen. You can customize the agent workspace to present agents with step-by-step guidance to resolve customer issues faster.
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Sign up for an AWS account
To get started with AWS, you need an AWS account. For information about creating an AWS account, see Getting started with an AWS account in the AWS Account Management Reference Guide.
