Troubleshooting

This section describes common issues and resolutions when using the SDK without a package manager.

Bundle is too large

If the bundle size is a concern, ensure you only import the packages you need. Each additional package increases bundle size.

"AmazonConnectSDK is not defined" error

Verify that the bundle script tag appears before your application script in the HTML, and that the path to the bundle file is correct.

Provider is undefined

For StreamsJS: Ensure you are accessing the provider after connect.core.onInitialized() fires.

For third-party apps: Ensure you call AmazonConnectSDK.AmazonConnectApp.init() and capture its return value.

SDK methods not working

Verify you passed the provider when creating the clients. The provider establishes the communication channel between your code and Amazon Connect.