Agent workspace startup process
Third-party services follow this process in the Amazon Connect agent workspace:
-
Agent workspace startup: When an agent logs in and the agent workspace starts loading, all configured services will begin their startup process.
-
The configured InitializationTimeout will be in effect until the third-party service has officially connected to the agent workspace.
-
-
Agent workspace loading: The agent workspace will not fully load and become accessible to the agent until all services have successfully connected.
-
Service startup: Once connected, the logic within the onCreate handler will begin to run.
-
Service runtime: Once created, services continue running for the remainder of the agent workspace session.
Important
Services directly impact the agent workspace startup process. If any service fails to start within its configured timeout, an error will be displayed which will prevent agents from accessing the agent workspace.
