Subscribe to AI Agent message status changes in Connect Customer agent workspace

Subscribes to status lifecycle transitions for AI Agent messages. Use this to track whether messages have been received, succeeded, were blocked by guardrails, or failed.

Signature

onAIAgentMessageStatusChanged(handler: AIAgentMessageStatusHandler, contactId?: string): void

Usage

const handler: AIAgentMessageStatusHandler = (data: AIAgentMessageStatusEvent) => {
    console.log("Input ID:", data.inputId);
    console.log("Status:", data.status);
};

aiAgentsClient.onAIAgentMessageStatusChanged(handler, contactId);

// AIAgentMessageStatusEvent Structure
{
  inputId: string;
  status: "IN_FLIGHT" | "RECEIVED" | "SUCCESS" | "BLOCKED" | "FAILED";
  contactId?: string;
}

Permissions required:

*