RealTimeContactAnalysisSegmentPostContactSummary

Information about the post-contact summary for a real-time contact segment.

Status

Whether the summary was successfully COMPLETED or FAILED to be generated.

Type: String

Valid Values: FAILED | COMPLETED

Required: Yes

Content

The content of the summary.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 1270.

Required: No

FailureCode

If the summary failed to be generated, one of the following failure codes occurs:

QUOTA_EXCEEDED: The number of concurrent analytics jobs reached your service quota.
INSUFFICIENT_CONVERSATION_CONTENT: The conversation needs to have at least one turn from both the participants in order to generate the summary.
FAILED_SAFETY_GUIDELINES: The generated summary cannot be provided because it failed to meet system safety guidelines.
INVALID_ANALYSIS_CONFIGURATION: This code occurs when, for example, you're using a language that isn't supported by generative AI-powered post-contact summaries.
INTERNAL_ERROR: Internal system error.

Type: String

Valid Values: QUOTA_EXCEEDED | INSUFFICIENT_CONVERSATION_CONTENT | FAILED_SAFETY_GUIDELINES | INVALID_ANALYSIS_CONFIGURATION | INTERNAL_ERROR

Required: No

Contents