Languages supported by Amazon Connect features
This topic lists Amazon Connect features and which languages they support.
Contents
AI features
The following table lists the languages supported by AI features in Amazon Connect. The
language codes are W3C
language identification tags
| Language | Language code | Amazon Q in Connect | Performance evaluations | Post-call analytics | Real-time call analytics | Chat analytics | Sentiment analysis | Redaction | Pattern match languages |
|---|---|---|---|---|---|---|---|---|---|
Afrikaans (South Africa) |
af-ZA | ✓ |
✓* |
✓ |
✓* |
||||
Arabic (Gulf) |
ar-AE | ✓ |
✓* | ✓* |
✓* |
✓* |
✓* |
✓* |
|
Arabic (Modern Standard) |
ar-SA | ✓* |
✓* | ✓* |
✓* |
✓* |
✓* |
||
Armenia (Armenia) |
hy-AM | ✓ |
|||||||
Bengali (Bangladesh) |
bn-IN | ✓* | ✓* |
✓* |
✓* |
||||
Bosnian (Bosnia) |
bs-BA | ✓* | ✓* |
✓* |
✓* |
||||
Bulgarian (Bulgaria) |
bg-BG | ✓ |
✓* | ✓* |
✓* |
✓* |
|||
Catalan (Spain) |
ca-ES | ✓ |
✓* |
✓* |
✓* |
✓* |
✓* |
||
Chinese - Cantonese (Hong Kong) |
zh-HK | ✓ |
|||||||
Chinese - Simplified (China) |
zh-CN | ✓ | ✓ |
✓ | ✓ | ✓ | ✓ |
||
Croatian (Croatia) |
hr-HR | ✓* |
✓* |
✓* |
✓* |
✓* |
|||
Czech (Czech Republic) |
cs-CZ | ✓ |
✓* |
✓* |
✓* |
✓* |
✓* |
||
Danish (Denmark) |
da-DK | ✓ |
✓ | ✓* |
✓* |
✓* |
✓ |
||
Dutch (Belgium) |
nl-BE | ✓ |
|||||||
Dutch (Netherlands) |
nl-NL | ✓ |
✓* | ✓* |
✓* |
✓* |
✓* |
||
English (Australia) |
en-AU | ✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (India) |
en-IN | ✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (Ireland) |
en-IE | ✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (New Zealand) |
en-NZ | ✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (Scotland) |
en-AB | ✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (Singapore) |
en-SG | ✓ |
|||||||
English (South Africa) |
en-ZA | ✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (United Kingdom) |
en-GB | ✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (US) |
en-US | ✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
English (Wales) |
en-WL | ✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
Estonian (Estonia) |
et-ET | ✓ |
✓* |
✓* |
✓* |
✓* |
|||
Farsi (Iran) |
fa-IR | ✓ |
✓* |
✓* |
✓* |
✓* |
✓* |
||
Finnish (Finland) |
fi-FI | ✓ |
✓* | ✓* |
✓* |
✓* |
✓* |
||
French (Belgium) |
fr-BE | ✓ |
|||||||
French (Canada) |
fr-CA | ✓ |
✓ | ✓ |
✓ |
✓ |
✓ |
✓ |
|
French (France) |
fr-FR | ✓ |
✓ | ✓ |
✓ |
✓ |
✓ |
✓ |
|
Gaelic (Ireland) |
ga-IE | ✓ |
|||||||
Galician (Spain) |
gl-ES | ✓* |
✓* |
✓* |
✓* |
✓* |
|||
German (Austria) |
de-AT | ✓ |
|||||||
German (Germany) |
de-DE | ✓ |
✓ | ✓ |
✓ |
✓ |
✓ |
✓ |
|
German (Switzerland) |
de-CH | ✓ |
✓ | ✓ |
✓ |
✓ |
✓ |
✓ |
|
Greek (Greece) |
el-GR | ✓* |
✓* |
✓* |
✓* |
✓* |
|||
Hebrew (Israel) |
he-IL | ✓ |
✓* | ✓* |
✓* |
✓* |
✓* |
||
Hindi (India) |
hi-IN | ✓ |
✓ | ✓ |
✓ |
✓ |
✓ |
✓ |
|
Hmong (General) |
hmg | ✓ |
|||||||
Hungarian (Hungary) |
hu-HU | ✓ |
✓* | ✓* |
✓* |
✓* |
|||
Icelandic (Iceland) |
is-IS | ✓ |
|||||||
Indonesian (Indonesia) |
id-ID | ✓ |
✓* | ✓* |
✓* |
✓* |
✓* |
||
Italian (Italy) |
it-IT | ✓ |
✓ | ✓ |
✓ | ✓ | ✓ | ✓ |
|
Japanese (Japan) |
ja-JP | ✓ |
✓ | ✓ |
✓ | ✓ | ✓ | ✓ |
|
Khmer (Cambodia) |
km-KH | ✓ |
|||||||
Kannada (India) |
kn-IN | ✓* | ✓* |
✓* |
✓* |
||||
Korean (South Korea) |
ko-KR | ✓ |
✓ | ✓ |
✓ | ✓ | ✓ | ✓ |
|
Lao (Laos) |
lo-LA | ✓ |
|||||||
Latvian (Latvia) |
lv-LV | ✓ |
✓* | ✓* |
✓* |
✓* |
✓* |
||
Lithuanian (Lithuania) |
lt-LT | ✓ |
✓* | ✓* |
✓* |
✓* |
|||
Macedonian (Macedonia) |
mk-MK | ✓* | ✓* |
✓* |
✓* |
||||
Malay (Malaysia) |
ms-MY | ✓ |
✓* | ✓* |
✓* |
✓* |
✓* |
||
Malayalam (India) |
ml-IN | ✓* | ✓* |
✓* |
✓* |
||||
Marathi (India) |
mr-IN | ✓* | ✓* |
✓* |
✓* |
||||
Norwegian (Norway) |
nb-NO | ✓ |
✓* |
✓* |
✓* |
✓* |
✓* |
||
Polish (Poland) |
pl-PL | ✓ |
✓* |
✓* |
✓* |
✓* |
✓* |
||
Portuguese (Brazil) |
pt-BR | ✓ |
✓ | ✓ |
✓ | ✓ | ✓ | ✓ |
|
Portuguese (Portugal) |
pt-PT | ✓ |
✓ | ✓ |
✓ |
✓ | ✓ | ✓ |
|
Romanian (Romania) |
ro-RO | ✓ |
✓* | ✓* |
✓* |
✓* | ✓* |
||
Russian (Russian) |
ru-RU | ✓ |
✓* | ✓* |
✓* |
✓* | ✓* |
||
Serbian (Serbia) |
sr-RS | ✓ |
✓* | ✓* |
✓* |
✓* | ✓* |
||
Sinhala (Sri Lanka) |
si-LK | ✓* | ✓* |
✓* | ✓* |
||||
Slovak (Slovakia) |
sk-SK | ✓ |
✓* | ✓* |
✓* |
✓* | ✓* |
||
Slovenian (Slovenia) |
sl-SI | ✓ |
✓* | ✓* |
✓* | ✓* |
|||
Somali (Somalia) |
so-SO | ✓* | ✓* |
✓* | ✓* |
||||
Spanish (Mexico) |
es-MX | ✓ |
|||||||
Spanish (Spain) |
es-ES | ✓ |
✓ | ✓ |
✓ |
✓ | ✓ | ✓ |
|
Spanish (US) |
es-US | ✓ |
✓ | ✓ |
✓ | ✓ | ✓ | ✓ | ✓ |
Sundanese (Indonesia) |
su-ID | ✓* |
✓* | ✓* | |||||
Swedish (Sweden) |
sv-SE | ✓ |
✓* | ✓* |
✓* |
✓* |
✓* |
||
Tagalog/Filipino (Philippines) |
tl-PH | ✓ |
✓* | ✓* |
✓* |
✓* |
✓* |
||
Telugu (India) |
te-IN | ✓* | ✓* |
✓* | |||||
Thai (Thailand) |
th-TH | ✓ |
✓* | ✓* |
✓* |
✓* | |||
Turkish (Turkey) |
tr-TR | ✓ |
✓* | ✓* |
✓* | ✓* |
|||
Ukrainian (Ukraine) |
uk-UA | ✓* |
✓* |
✓* |
✓* |
✓* |
|||
Vietnamese (Vietnam) |
vi-VN | ✓ |
✓* |
✓* |
✓* |
✓* |
✓* |
||
Welsh (United Kingdom) |
cy-UK | ✓ |
|||||||
Xhosa (South Africa) |
xh-UK | ✓ |
|||||||
Zulu (South Africa) |
zu-ZA | ✓ |
✓* |
✓* |
✓* |
-
* Not available in instances in the Africa (Cape Town) AWS Region.
-
** Redaction support is only for post-call analytics and chat analytics. It is not supported for real-time call analytics.
Language support for Amazon Q in Connect
Following is additional information about language support for Amazon Q in Connect.
Agent assistance - Proactive Intent Detection based on transcripts
-
Supported languages: English, Spanish, Portuguese, French, Korean, Japanese, and Chinese
Amazon Q in Connect uses conversational analytics and natural language understanding (NLU) to detect customer intent during calls and chats. It provides agents with real-time generative responses and suggested actions.
Self-service
-
Default language: English
-
Other languages: Requires prompt customization
To support languages other than English:
-
Customize the self-service prompts:
-
SELF_SERVICE_PRE_PROCESSING -
SELF_SERVICE_ANSWER_GENERATION
-
-
Specify the desired language in the customized prompts.
For more information on customizing prompts, see Create AI prompts in Amazon Connect.
Guardrails
Amazon Q in Connect guardrails support the same languages as Amazon Bedrock guardrails:
-
English
-
French
-
Spanish
Note
Guardrails are only effective for evaluating text content in these supported languages.
Gen AI post-contact summaries and performance evaluations
-
English (Australia)
-
English (India)
-
English (Ireland)
-
English (New Zealand)
-
English (Scotland)
-
English (Singapore)
-
English (South Africa)
-
English (United Kingdom)
-
English (US)
Contact Control Panel
| CCP | Supported languages |
|---|---|
|
Contact Control Panel - latest version |
|
|
Contact Control Panel - earlier version |
|
Chat message content
Amazon Connect provides full Unicode support. You can chat with customers in any language of your choice.
Quick responses
Quick responses for chat and email contacts are available in English.
Amazon Connect admin website
-
Chinese (Simplified)
-
Chinese (Traditional)
-
English
-
French
-
German
-
Italian
-
Japanese
-
Korean
-
Portuguese (Brazilian)
-
Spanish
Amazon Connect Cases
-
Chinese (Simplified)
-
Chinese (Traditional)
-
English
-
French
-
German
-
Italian
-
Japanese
-
Korean
-
Portuguese (Brazilian)
-
Spanish
Amazon Connect forecasting, capacity planning, and scheduling
-
Chinese (Simplified)
-
Chinese (Traditional)
-
English (United States)
-
French (France)
-
French (Canadian)
-
German
-
Italian
-
Japanese
-
Korean
-
Portuguese (Brazilian)
-
Spanish
Amazon Lex
See Languages and locales supported by Amazon Lex V2 in the Amazon Lex V2 Developer's Guide.
Amazon Polly
See Voices in Amazon Polly in the Amazon Polly Developer Guide.
