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针对您的 Amazon Connect 聊天小部件的额外自定义

您可在聊天用户界面中添加以下可选自定义设置：

配置自定义设置对象

此示例演示如何实现一些可选的自定义设置。有关所有可能的自定义功能的列表，请参阅 支持的选项和限制。由于这些自定义功能是可选的，因此您可以实现以下示例中显示的部分或全部字段。根据需要替换 eventNames.customer、eventNames.agent、eventNames.supervisor、eventMessages.participantJoined、eventMessages.participantDisconnect、eventMessages.participantLeft、eventMessages.participantIdle、eventMessages.participantReturned 和 eventMessages.chatEnded 字符串。图标必须公开托管 URLs。

amazon_connect('customizationObject', {
        header: { 
            dropdown: true, 
            dynamicHeader: true,
        },
        transcript: { 
            hideDisplayNames: false, 
            eventNames: {
                customer: "User",
                agent: "Webchat Agent",
                supervisor: "Webchat Supervisor"
            },
            eventMessages: {
                participantJoined: "{name} has joined the chat",
                participantDisconnect: "",
                participantLeft: "{name} has dropped",
                participantIdle: "{name}, are you still there?",
                participantReturned: "",
                chatEnded: "Chat ended",
            },
            displayIcons: true,
            iconSources: { 
                botMessage: "imageURL",
                systemMessage: "imageURL",
                agentMessage: "imageURL",
                customerMessage: "imageURL",
            },
        },
        composer: {
            disableEmojiPicker: true,
            disableCustomerAttachments: true,
            alwaysHideToolbar: true,
        },
        footer: {
            disabled:true,
            skipCloseChatButton: true,
        },
        endChat: {
            enableConfirmationDialog: true,
            confirmationDialogText: {
                title: "End Chat",
                message: "Are you sure you want to end this chat?",
                confirmButtonText: "End Chat",
                cancelButtonText: "Cancel",
        },
    },
    attachment: {
         // Default rejectedErrorMessage: Attachment was rejected.
        rejectedErrorMessage: "Custom Error Message: Files cannot exceed 15 MB." //this is customizable attribute 
    }
});

下图显示了使用示例时自定义设置的外观：

支持的选项和限制

下表列出了支持的自定义设置字段和推荐的值限制。