Amazon Connect Agent Workspace Quick Responses API - Agent Workspace

Amazon Connect Agent Workspace Quick Responses API

The SDK provides a QuickResponsesClient which serves as an interface that you can use to make requests to search your Amazon Connect Quick Responses Knowledge Base.

The QuickResponsesClient accepts an optional constructor argument, ConnectClientConfig which itself is defined as:


export type ConnectClientConfig = {  
    context?: ModuleContext;  
    provider?: AmazonConnectProvider;
};

If you do not provide a value for this config, then the client will default to using the AmazonConnectProvider set in the global provider scope. You can also manually configure this using setGlobalProvider.

You can instantiate the agent client as follows:


import { QuickResponsesClient } from "@amazon-connect/quick-responses";

const quickResponsesClient = new QuickResponsesClient();
Note

For the zero-arg constructor demonstrated above to work correctly, you must first instantiate the app which will set up the default AmazonConnectProvider. This is the recommended option.

Alternatively, providing a constructor argument:


import { QuickResponsesClient } from "@amazon-connect/quick-responses";
            
const quickResponsesClient = new QuickResponsesClient({
    context: sampleContext,  
    provider: sampleProvider
});

The following sections describe API calls for working with the QuickResponses API.

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