SMS/MMS and Voice sandbox in AWS End User Messaging SMS
New AWS End User Messaging SMS accounts are placed into an SMS/MMS or voice sandbox. The sandbox protects both AWS customers and recipients from fraud and abuse. It creates a safe environment for test and development.
The AWS End User Messaging SMS SMS/MMS sandbox
While your account is in the sandbox, you can use all of the SMS sending methods in
the AWS End User Messaging SMS console or the SendTextMessages API. To send an MMS message you
must use the SendMediaMessage API. However, the following restrictions are
in place while your account is in the sandbox:
-
You have a monthly SMS spending limit of $1.00 (USD).
You have a monthly MMS spending limit of $1.00 (USD).
-
You can send SMS and MMS messages only to verified destination phone numbers. You can add up to 10 verified numbers.
-
The rules and restrictions for sending SMS and MMS messages to each destination country apply. For example, to send a message to a recipient in the United States, you must first request and register a US number.
-
To verify that you own a phone number, we send a verification code to that number. While the standard fees for each SMS message typically apply, we waive the fee for the first verification code for each phone number. For more information about SMS pricing, see the AWS End User Messaging Pricing
page. Note
Message and data rates apply for messages that you receive. We send one message per verification request.
-
You can delete a destination phone number. However, you must wait 24 hours after adding a phone number before you can delete it.
-
You can send SMS and MMS messages only to verified destination numbers. For more information about how to add a verified destination phone number, see Add a verified destination phone number.
You can remove these restrictions by requesting production access. For more information, see Moving from the AWS End User Messaging SMS MMS and Voice sandbox to production.
Note
If your account is observed to be sending suspicious SMS/MMS traffic, your account's ability to send messages may be paused. If this occurs, please follow the steps in Moving from the AWS End User Messaging SMS MMS and Voice sandbox to production to gain production access.
Moving from the AWS End User Messaging SMS MMS and Voice sandbox to production
After fully testing your SMS/MMS environment in the SMS/MMS sandbox, you can request to move to production. Moving from the SMS sandbox to production also applies to MMS capability.
Note
If your account is in multiple AWS Regions, you must submit a support request for each Region.
Complete all fields in the support case, even if they are labeled as optional.
To move to production from the SMS sandbox
-
Create an AWS Support case at https://support.console.aws.amazon.com/support/home#/case/create?issueType=service-limit-increase
. -
On the Create Case page, complete the following:
-
Select Account and Billing.
-
For Service, choose Service Quotas.
-
For Category choose either AWS End User Messaging SMS (Pinpoint) or AWS End User Messaging Voice (Pinpoint), depending on your request.
-
For Severity, choose General Limits.
-
-
Under Requests, complete the following sections:
-
For the Region, choose the AWS Regions from which you will be sending messages.
Note
The AWS Regions is required in the Requests section. Even if you provided this information in the Case details section, you must also include it here.
-
For Resource Type, choose General Limits.
-
For the Quota, choose SMS Production Access.
-
For New quota value, enter 1.
-
-
Under Description, for Use case description, enter any relevant details about this request. Include answers to the following:
-
For Provide a link to the site or app which will be sending SMS messages, provide information about the website, application, or service that will send SMS/MMS messages.
-
For What type of messages do you plan to send, choose the type of message that you plan to send by using your long code:
-
One Time Password – Messages that provide passwords that your customers use to authenticate with your website or application.
-
Promotional – Noncritical messages that promote your business or service, such as special offers or announcements.
-
Transactional – Important informational messages that support customer transactions, such as order confirmations or account alerts. Transactional messages must not contain promotional or marketing content.
-
-
For Which countries do you plan to send messages to, enter the country or region that you want to purchase short codes in.
-
In the How do your customers opt to receive messages from you, provide details about your opt-in process.
-
In the Please provide the message template that you plan to use to send messages to your customers field, include the template that you will be using.
-
-
(Optional) If you want to submit any further requests, choose Add another request.
-
Choose Next Step: Solve now or Contact us. For Preferred contact language, choose whether you want to receive communications for this case in English or Japanese.
-
When you finish, choose Submit.
After we receive your request, we provide an initial response within 24 hours. We might contact you to request additional information.
AWS End User Messaging SMS Voice sandbox
To help protect our customers from fraud and abuse, we place your account in a sandbox environment when you first create it. The sandbox environment also helps you test the channel to help establish your reputation. While your account is in the sandbox, you have full access to AWS End User Messaging SMS voice messaging, with the following restrictions:
-
You have a daily limit of 20 messages.
-
You can send a maximum of five voice messages to a single recipient during a 24-hour period.
-
You can send a maximum of five calls per minute.
-
The maximum voice message length is 30 seconds.
-
You can send voice messages only to specific countries. For more information, see Voice quotas.
For more information on how to add a verified destination phone number, see Add a verified destination phone number.
When you're ready to move your account out of the voice sandbox, create an AWS Support case for a Service limit increase request. For more information, see SMS/MMS and Voice sandbox in AWS End User Messaging SMS.
Note
Before you request production access, you must send at least one voice message from your AWS End User Messaging SMS account. You can send a voice message by using the SendVoiceMessage API.
