Closing a case
For AWS supported cases, choose Close Case on the case details page to permanently close the case at any status. A case typically reaches the status Ready to Close before it is permanently closed. If you close a case prematurely at any other status than Ready to Close, you are requesting that AWS Security Incident Response engineers will stop working on this AWS supported case.
If your incident response team is the responder, select Action/Close Case on the case details page.
Note
The "Ready to Close" status signifies that a case can be permanently closed and that there is no additional work to be done on a case.
A case cannot be re-opened again after it has been permanently closed. All information will be available read-only. To prevent accidental closure, you will be asked to confirm that you want to close the case.
