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Retrieves contact metric data for a specified contact.
Use cases
Following are common use cases for position in queue and estimated wait time:
Customer-Facing Wait Time Announcements - Display or announce the estimated wait time and position in queue to customers before or during their queue experience.
Callback Offerings - Offer customers a callback option when the estimated wait time or position in queue exceeds a defined threshold.
Queue Routing Decisions - Route incoming contacts to less congested queues by comparing estimated wait time and position in queue across multiple queues.
Self-Service Deflection - Redirect customers to self-service options like chatbots or FAQs when estimated wait time is high or position in queue is unfavorable.
Important things to know
Metrics are only available while the contact is actively in queue.
For more information, see the Position in queue metric in the Amazon Connect Administrator Guide.
Endpoints: See Amazon Connect endpoints and quotas.
For .NET Core this operation is only available in asynchronous form. Please refer to GetContactMetricsAsync.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public abstract GetContactMetricsResponse GetContactMetrics( GetContactMetricsRequest request )
Container for the necessary parameters to execute the GetContactMetrics service method.
| Exception | Condition |
|---|---|
| AccessDeniedException | You do not have sufficient permissions to perform this action. |
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidParameterException | One or more of the specified parameters are not valid. |
| InvalidRequestException | The request is not valid. |
| ResourceNotFoundException | The specified resource was not found. |
| ThrottlingException | The throttling limit has been exceeded. |
.NET Framework:
Supported in: 4.5 and newer, 3.5