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Retrieves the position of the contact in the queue.
Use cases
Following are common uses cases for position in queue:
Understand the expected wait experience of a contact.
Inform customers of their position in queue and potentially offer a callback.
Make data-driven routing decisions between primary and alternative queues.
Enhance queue visibility and leverage agent proficiencies to streamline contact routing.
Important things to know
The only way to retrieve the position of the contact in queue is by using this API. You can't retrieve the position by using flows and attributes.
For more information, see the Position in queue metric in the Amazon Connect Administrator Guide.
Endpoints: See Amazon Connect endpoints and quotas.
For .NET Core this operation is only available in asynchronous form. Please refer to GetContactMetricsAsync.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public abstract GetContactMetricsResponse GetContactMetrics( GetContactMetricsRequest request )
Container for the necessary parameters to execute the GetContactMetrics service method.
| Exception | Condition |
|---|---|
| AccessDeniedException | You do not have sufficient permissions to perform this action. |
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidParameterException | One or more of the specified parameters are not valid. |
| InvalidRequestException | The request is not valid. |
| ResourceNotFoundException | The specified resource was not found. |
| ThrottlingException | The throttling limit has been exceeded. |
.NET Framework:
Supported in: 4.5 and newer, 3.5