Container for the parameters to the GetContactMetrics operation. Retrieves the position of the contact in the queue.
Use cases
Following are common uses cases for position in queue:
-
Understand the expected wait experience of a contact.
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Inform customers of their position in queue and potentially offer a callback.
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Make data-driven routing decisions between primary and alternative queues.
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Enhance queue visibility and leverage agent proficiencies to streamline contact routing.
Important things to know
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The only way to retrieve the position of the contact in queue is by using this API. You can't retrieve the position by using flows and attributes.
-
For more information, see the Position in queue metric in the Amazon Connect Administrator Guide.
Endpoints: See Amazon Connect endpoints and quotas.
Inheritance Hierarchy
Amazon.Runtime.AmazonWebServiceRequest
Amazon.Connect.AmazonConnectRequest
Amazon.Connect.Model.GetContactMetricsRequest
Namespace: Amazon.Connect.Model
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
Syntax
public class GetContactMetricsRequest : AmazonConnectRequest IAmazonWebServiceRequest
The GetContactMetricsRequest type exposes the following members
Constructors
| Name | Description | |
|---|---|---|
|
GetContactMetricsRequest() |
Properties
| Name | Type | Description | |
|---|---|---|---|
|
|
ContactId | System.String |
Gets and sets the property ContactId. The identifier of the contact in this instance of Amazon Connect. |
|
|
InstanceId | System.String |
Gets and sets the property InstanceId. The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance. |
|
|
Metrics | System.Collections.Generic.List<Amazon.Connect.Model.ContactMetricInfo> |
Gets and sets the property Metrics. A list of contact-level metrics to retrieve. |
Version Information
.NET:
Supported in: 8.0 and newer, Core 3.1
.NET Standard:
Supported in: 2.0
.NET Framework:
Supported in: 4.5 and newer, 3.5