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Retrieves contact metric data for a specified contact.
Use cases
Following are common use cases for position in queue and estimated wait time:
Customer-Facing Wait Time Announcements - Display or announce the estimated wait time and position in queue to customers before or during their queue experience.
Callback Offerings - Offer customers a callback option when the estimated wait time or position in queue exceeds a defined threshold.
Queue Routing Decisions - Route incoming contacts to less congested queues by comparing estimated wait time and position in queue across multiple queues.
Self-Service Deflection - Redirect customers to self-service options like chatbots or FAQs when estimated wait time is high or position in queue is unfavorable.
Important things to know
Metrics are only available while the contact is actively in queue.
For more information, see the Position in queue metric in the Amazon Connect Administrator Guide.
Endpoints: See Amazon Connect endpoints and quotas.
This is an asynchronous operation using the standard naming convention for .NET 4.5 or higher. For .NET 3.5 the operation is implemented as a pair of methods using the standard naming convention of BeginGetContactMetrics and EndGetContactMetrics.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public abstract Task<GetContactMetricsResponse> GetContactMetricsAsync( GetContactMetricsRequest request, CancellationToken cancellationToken )
Container for the necessary parameters to execute the GetContactMetrics service method.
A cancellation token that can be used by other objects or threads to receive notice of cancellation.
| Exception | Condition |
|---|---|
| AccessDeniedException | You do not have sufficient permissions to perform this action. |
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidParameterException | One or more of the specified parameters are not valid. |
| InvalidRequestException | The request is not valid. |
| ResourceNotFoundException | The specified resource was not found. |
| ThrottlingException | The throttling limit has been exceeded. |
.NET:
Supported in: 8.0 and newer, Core 3.1
.NET Standard:
Supported in: 2.0
.NET Framework:
Supported in: 4.5 and newer