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Retrieves the position of the contact in the queue.
Use cases
Following are common uses cases for position in queue:
Understand the expected wait experience of a contact.
Inform customers of their position in queue and potentially offer a callback.
Make data-driven routing decisions between primary and alternative queues.
Enhance queue visibility and leverage agent proficiencies to streamline contact routing.
Important things to know
The only way to retrieve the position of the contact in queue is by using this API. You can't retrieve the position by using flows and attributes.
For more information, see the Position in queue metric in the Amazon Connect Administrator Guide.
Endpoints: See Amazon Connect endpoints and quotas.
This is an asynchronous operation using the standard naming convention for .NET 4.5 or higher. For .NET 3.5 the operation is implemented as a pair of methods using the standard naming convention of BeginGetContactMetrics and EndGetContactMetrics.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public virtual Task<GetContactMetricsResponse> GetContactMetricsAsync( GetContactMetricsRequest request, CancellationToken cancellationToken )
Container for the necessary parameters to execute the GetContactMetrics service method.
A cancellation token that can be used by other objects or threads to receive notice of cancellation.
| Exception | Condition |
|---|---|
| AccessDeniedException | You do not have sufficient permissions to perform this action. |
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidParameterException | One or more of the specified parameters are not valid. |
| InvalidRequestException | The request is not valid. |
| ResourceNotFoundException | The specified resource was not found. |
| ThrottlingException | The throttling limit has been exceeded. |
.NET:
Supported in: 8.0 and newer, Core 3.1
.NET Standard:
Supported in: 2.0
.NET Framework:
Supported in: 4.5 and newer