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This API is in preview release for Amazon Connect and is subject to change.
Describes the specified contact.
Use cases
Following are common uses cases for this API:
Retrieve contact information such as the caller's phone number and the specific number the caller dialed to integrate into custom monitoring or custom agent experience solutions.
Detect when a customer chat session disconnects due to a network issue on the agent's end. Use the DisconnectReason field in the ContactTraceRecord to detect this event and then re-queue the chat for followup.
Identify after contact work (ACW) duration and call recordings information when a COMPLETED event is received by using the contact event stream.
Important things to know
SystemEndpoint is not populated for contacts with initiation method of MONITOR,
QUEUE_TRANSFER, or CALLBACK
Contact information remains available in Amazon Connect for 24 months from the InitiationTimestamp,
and then it is deleted. Only contact information that is available in Amazon Connect
is returned by this API.
Endpoints: See Amazon Connect endpoints and quotas.
For .NET Core this operation is only available in asynchronous form. Please refer to DescribeContactAsync.
Namespace: Amazon.Connect
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z
public virtual DescribeContactResponse DescribeContact( DescribeContactRequest request )
Container for the necessary parameters to execute the DescribeContact service method.
| Exception | Condition |
|---|---|
| InternalServiceException | Request processing failed because of an error or failure with the service. |
| InvalidParameterException | One or more of the specified parameters are not valid. |
| InvalidRequestException | The request is not valid. |
| ResourceNotFoundException | The specified resource was not found. |
| ThrottlingException | The throttling limit has been exceeded. |
.NET Framework:
Supported in: 4.5 and newer, 3.5