DescribeContactRequest Class | AWS SDK for .NET V3

Container for the parameters to the DescribeContact operation. This API is in preview release for Amazon Connect and is subject to change.

Describes the specified contact.

Use cases

Following are common uses cases for this API:

Retrieve contact information such as the caller's phone number and the specific number the caller dialed to integrate into custom monitoring or custom agent experience solutions.
Detect when a customer chat session disconnects due to a network issue on the agent's end. Use the DisconnectReason field in the ContactTraceRecord to detect this event and then re-queue the chat for followup.
Identify after contact work (ACW) duration and call recordings information when a COMPLETED event is received by using the contact event stream.

Important things to know

SystemEndpoint is not populated for contacts with initiation method of MONITOR, QUEUE_TRANSFER, or CALLBACK
Contact information remains available in Amazon Connect for 24 months from the InitiationTimestamp, and then it is deleted. Only contact information that is available in Amazon Connect is returned by this API.

Endpoints: See Amazon Connect endpoints and quotas.

Inheritance Hierarchy

Namespace: Amazon.Connect.Model
Assembly: AWSSDK.Connect.dll
Version: 3.x.y.z

public class DescribeContactRequest : AmazonConnectRequest
         IAmazonWebServiceRequest

The DescribeContactRequest type exposes the following members

	Name	Description
	DescribeContactRequest()

	Name	Type	Description
	ContactId	System.String	Gets and sets the property ContactId. The identifier of the contact.
	InstanceId	System.String	Gets and sets the property InstanceId. The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

Name

Type

Description

ContactId

Gets and sets the property ContactId.

The identifier of the contact.

InstanceId

Gets and sets the property InstanceId.

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

.NET:
Supported in: 8.0 and newer, Core 3.1

.NET Standard:
Supported in: 2.0

.NET Framework:
Supported in: 4.5 and newer, 3.5