/AWS1/CL_CNTRULEACTION

Information about the action to be performed when a rule is triggered.

CONSTRUCTOR

IMPORTING

Required arguments:

iv_actiontype TYPE /AWS1/CNTACTIONTYPE /AWS1/CNTACTIONTYPE

The type of action that creates a rule.

Optional arguments:

io_taskaction TYPE REF TO /AWS1/CL_CNTTASKACTIONDEFN /AWS1/CL_CNTTASKACTIONDEFN

Information about the task action. This field is required if TriggerEventSource is one of the following values: OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

io_eventbridgeaction TYPE REF TO /AWS1/CL_CNTEVENTBRIDGEACTDEFN /AWS1/CL_CNTEVENTBRIDGEACTDEFN

Information about the EventBridge action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate

io_assigncontactcataction TYPE REF TO /AWS1/CL_CNTASSIGNCONTACTCAT00 /AWS1/CL_CNTASSIGNCONTACTCAT00

Information about the contact category action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

io_sendnotificationaction TYPE REF TO /AWS1/CL_CNTSENDNOTIFACTDEFN /AWS1/CL_CNTSENDNOTIFACTDEFN

Information about the send notification action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate

io_createcaseaction TYPE REF TO /AWS1/CL_CNTCREATECASEACTDEFN /AWS1/CL_CNTCREATECASEACTDEFN

Information about the create case action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnPostChatAnalysisAvailable.

io_updatecaseaction TYPE REF TO /AWS1/CL_CNTUPDCASEACTIONDEFN /AWS1/CL_CNTUPDCASEACTIONDEFN

Information about the update case action.

Supported only for TriggerEventSource values: OnCaseCreate | OnCaseUpdate.

io_assignslaaction TYPE REF TO /AWS1/CL_CNTASSIGNSLAACTDEFN /AWS1/CL_CNTASSIGNSLAACTDEFN

Information about the assign SLA action.

io_endassociatedtasksaction TYPE REF TO /AWS1/CL_CNTENDASSCDTSKSACTDEF /AWS1/CL_CNTENDASSCDTSKSACTDEF

Information about the end associated tasks action.

Supported only for TriggerEventSource values: OnCaseUpdate.

io_submitautoevalaction TYPE REF TO /AWS1/CL_CNTSUBMITAUTOEVALAC00 /AWS1/CL_CNTSUBMITAUTOEVALAC00

Information about the submit automated evaluation action.

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Queryable Attributes

ActionType

The type of action that creates a rule.

Accessible with the following methods

Method	Description
GET_ACTIONTYPE()	Getter for ACTIONTYPE, with configurable default
ASK_ACTIONTYPE()	Getter for ACTIONTYPE w/ exceptions if field has no value
HAS_ACTIONTYPE()	Determine if ACTIONTYPE has a value

TaskAction

Information about the task action. This field is required if TriggerEventSource is one of the following values: OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

Accessible with the following methods

Method	Description
GET_TASKACTION()	Getter for TASKACTION

EventBridgeAction

Information about the EventBridge action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate

Accessible with the following methods

Method	Description
GET_EVENTBRIDGEACTION()	Getter for EVENTBRIDGEACTION

AssignContactCategoryAction

Information about the contact category action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

Accessible with the following methods

Method	Description
GET_ASSIGNCONTACTCATACTION()	Getter for ASSIGNCONTACTCATEGORYACTION

SendNotificationAction

Information about the send notification action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate

Accessible with the following methods

Method	Description
GET_SENDNOTIFICATIONACTION()	Getter for SENDNOTIFICATIONACTION

CreateCaseAction

Information about the create case action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnPostChatAnalysisAvailable.

Accessible with the following methods

Method	Description
GET_CREATECASEACTION()	Getter for CREATECASEACTION

UpdateCaseAction

Information about the update case action.

Supported only for TriggerEventSource values: OnCaseCreate | OnCaseUpdate.

Accessible with the following methods

Method	Description
GET_UPDATECASEACTION()	Getter for UPDATECASEACTION

AssignSlaAction

Information about the assign SLA action.

Accessible with the following methods

Method	Description
GET_ASSIGNSLAACTION()	Getter for ASSIGNSLAACTION

EndAssociatedTasksAction

Information about the end associated tasks action.

Supported only for TriggerEventSource values: OnCaseUpdate.

Accessible with the following methods

Method	Description
GET_ENDASSOCIATEDTASKSACTION()	Getter for ENDASSOCIATEDTASKSACTION

SubmitAutoEvaluationAction

Information about the submit automated evaluation action.

Accessible with the following methods

Method	Description
GET_SUBMITAUTOEVALACTION()	Getter for SUBMITAUTOEVALUATIONACTION

Public Local Types In This Class

Internal table types, representing arrays and maps of this class, are defined as local types:

TT_RULEACTIONS

TYPES TT_RULEACTIONS TYPE STANDARD TABLE OF REF TO /AWS1/CL_CNTRULEACTION WITH DEFAULT KEY
.