/AWS1/CL_CNTASSIGNCONTACTCAT00¶
This action must be set if TriggerEventSource is one of the following values:
OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable |
OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable. Contact
is categorized using the rule name.
RuleName is used as ContactCategory.