LeadInteraction
Represents a specific interaction or touchpoint with a lead customer. This structure captures details about communications, meetings, or other engagement activities that help track the lead's progression and engagement history.
Types
Properties
Describes the business problem or challenge that the customer discussed during the interaction. This information helps qualify the lead and identify appropriate solutions.
Contains contact information for the customer representative involved in the lead interaction, including their name, title, and contact details.
Describes the action taken by the customer during or as a result of the interaction, such as requesting information, scheduling a meeting, or expressing interest in a solution.
The date and time when the lead interaction occurred, in ISO 8601 format (UTC). This timestamp helps track the chronology of lead engagement activities.
The descriptive name of the source that generated the lead interaction, providing a human-readable identifier for the lead generation channel or activity.
Specifies the type of source that generated the lead interaction, such as "Event", "Website", "Referral", or "Campaign". This categorization helps track lead generation effectiveness across different channels.