Item
class Item
An item - message or event - that has been sent.
Types
Properties
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                  The time when the message or event was sent.
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                  Provides information about the attachments.
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                  The type of content of the item.
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                  The chat display name of the sender.
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                  The metadata related to the message. Currently this supports only information related to message receipts.
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                  The ID of the sender in the session.
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                  The role of the sender. For example, is it a customer, agent, or system.
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                  The contactId on which the transcript item was originally sent. This field is only populated for persistent chats when the transcript item is from the past chat session. For more information, see Enable persistent chat.
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                  Type of the item: message or event.