connectcases/aws.sdk.kotlin.services.connectcases/searchAllRelatedItems

searchAllRelatedItems

inline suspend fun ConnectCasesClient.searchAllRelatedItems(crossinline block: SearchAllRelatedItemsRequest.Builder.() -> Unit): SearchAllRelatedItemsResponse

Searches for related items across all cases within a domain. This is a global search operation that returns related items from multiple cases, unlike the case-specific SearchRelatedItems API.

Use cases

Following are common uses cases for this API:

Find cases with similar issues across the domain. For example, search for all cases containing comments about "product defect" to identify patterns and existing solutions.
Locate all cases associated with specific contacts or orders. For example, find all cases linked to a contactArn to understand the complete customer journey.
Monitor SLA compliance across cases. For example, search for all cases with "Active" SLA status to prioritize remediation efforts.

Important things to know

This API returns case IDs, not complete case objects. To retrieve full case details, you must make additional calls to the GetCase API for each returned case ID.
This API searches across related items content, not case fields. Use the SearchCases API to search within case field values.

Endpoints: See Amazon Connect endpoints and quotas.