updatePredefinedAttribute

Updates a predefined attribute for the specified Amazon Connect instance. A predefined attribute is made up of a name and a value.

For the predefined attributes per instance quota, see Amazon Connect quotas.

Use cases

Following are common uses cases for this API:

• Update routing proficiency (for example, agent certification) that has predefined values (for example, a list of possible certifications). For more information, see Create predefined attributes for routing contacts to agents.

• Update an attribute for business unit name that has a list of predefined business unit names used in your organization. This is a use case where information for a contact varies between transfers or conferences. For more information, see Use contact segment attributes.

Endpoints: See Amazon Connect endpoints and quotas.