connect/aws.sdk.kotlin.services.connect.model/EvaluationSearchMetadata/Builder

Builder

class Builder

Properties

acknowledgedBy

var acknowledgedBy: String?

The agent who acknowledged the evaluation.

acknowledgedTime

var acknowledgedTime: Instant?

When the evaluation was acknowledged by the agent.

acknowledgerComment

var acknowledgerComment: String?

The comment from the agent when they acknowledged the evaluation.

autoEvaluationEnabled

var autoEvaluationEnabled: Boolean

Whether auto-evaluation is enabled.

autoEvaluationStatus

var autoEvaluationStatus: AutoEvaluationStatus?

The status of the contact auto evaluation.

calibrationSessionId

var calibrationSessionId: String?

The calibration session ID that this evaluation belongs to.

contactAgentId

var contactAgentId: String?

The unique ID of the agent who handled the contact.

contactId

var contactId: String?

The identifier of the contact in this instance of Connect Customer.

contactParticipantId

var contactParticipantId: String?

Identifier for a contact participant in the evaluation.

contactParticipantRole

var contactParticipantRole: ContactParticipantRole?

Role of a contact participant in the evaluation.

earnedPoints

var earnedPoints: Int?

The points earned for the evaluation.

evaluatorArn

var evaluatorArn: String?

The Amazon Resource Name (ARN) of the person who evaluated the contact.

maxBasePoint

var maxBasePoint: Int?

The maximum base points possible for the evaluation.

performanceCategory

var performanceCategory: PerformanceCategoryName?

The performance category for the evaluation score.

reviewId

var reviewId: String?

Identifier for the review.

samplingJobId

var samplingJobId: String?

Identifier of the sampling job.

scoreAutomaticFail

var scoreAutomaticFail: Boolean

The flag that marks the item as automatic fail. If the item or a child item gets an automatic fail answer, this flag is true.

scoreNotApplicable

var scoreNotApplicable: Boolean

The flag to mark the item as not applicable for scoring.

scorePercentage

var scorePercentage: Double

The total evaluation score expressed as a percentage.