CreateContactRequest
Types
Properties
A custom key-value pair using an attribute map. The attributes are standard Connect Customer attributes, and can be accessed in flows just like any other contact attributes.
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If not provided, the Amazon Web Services SDK populates this field. For more information about idempotency, see Making retries safe with idempotent APIs.
A description of the contact.
Number of minutes the contact will be active for before expiring
Initial state of the contact when it's created. Only TASK channel contacts can be initiated with COMPLETED state.
Indicates how the contact was initiated.
The identifier of the Connect Customer instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
The ID of the previous contact when creating a transfer contact. This value can be provided only for external audio contacts. For more information, see Integrate Connect Customer Contact Lens with external voice systems in the Connect Customer Administrator Guide.
A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have the following reference types at the time of creation: URL | NUMBER | STRING | DATE | EMAIL | ATTACHMENT.
The identifier of the contact in this instance of Connect Customer.
A set of system defined key-value pairs stored on individual contact segments (unique contact ID) using an attribute map. The attributes are standard Connect Customer attributes. They can be accessed in flows.