Amazon Quick Microsoft Teams extension user guide
As a user, you can access Quick directly within Microsoft Teams to get AI-powered assistance without leaving your workspace. The extension integrates seamlessly into your Microsoft Teams environment, providing instant access to knowledge bases and intelligent responses.
Topics
Add a Microsoft Teams Extension to your Microsoft Teams
Install the Quick app in your Microsoft Teams workspace to enable AI-powered assistance. This one-time setup makes Quick accessible throughout your Microsoft Teams environment.
Add a Microsoft Teams Extension to your Microsoft Teams
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Open and login to the Microsoft Teams workspace for your company.
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Choose Apps in the left navigation and search for Quick.
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Choose Quick.
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On the top bar, Quick icon is now available. You can select it to access and chat with Quick.
Note
For more information, see Chat with a bot in Microsoft Teams
Microsoft Teams extension use cases
With Amazon Quick integrated into Microsoft Teams, you can search and access your organization's knowledge bases directly from your conversations. This allows you to find relevant information, get answers to questions, and enhance your communications without leaving Team.
Search your organization’s knowledge without leaving Teams
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Start a chat with Quick after adding it from the Apps section.
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Ask Quick a question about its knowledge from your spaces and connected knowledge bases.
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To personalize your conversation using your data, use the gear icon (visible after sending your first message to Quick) within your conversation to select an agent or a space to respond from.
Get Quick’s in-context help in Teams posts
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Navigate to a Teams post of your choice.
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Type @Amazon Quick and ask any question about the messages in that thread or its knowledge from your spaces and your organization's knowledge bases.
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If Quick is not already added to the channel, you will be prompted to add it before receiving a response.
Perform actions in external applications
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Start a direct message (DM) with Quick.
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Ask it to perform an action of your choice in an external application using action connectors configured by your organization.
Amazon Quick Microsoft Teams extension usage guidelines
As a user, you are responsible for keeping company information safe. The following guidance helps you use Amazon Quick apps securely while maintaining data privacy and compliance.
Conversation retention policy and accuracy
Amazon Quick automatically deletes conversations after 30 days of
inactivity. Teams conversation retention follows your company's specific
history rules. Teams retention periods may exceed Amazon Quick's 30-day
limit. To start fresh, begin a new conversation by using the
/new_conv command
Users can review past conversations in Teams or all conversations from all channels (Teams, browser extensions, etc.) in your Amazon Quick chat instance.
Note
Deleting conversations or messages in Teams does not remove them from Amazon Quick. To manage your conversation history, use the Amazon Quick chat instance.
Security considerations
When Amazon Quick is invoked by a user in a public Teams channel, it generates responses based on the invoking user's permissions, which may include content that other channel members aren't authorized to access. To prevent unintended exposure of sensitive information, carefully evaluate the use of Amazon Quick in public channels.
File upload behavior in Amazon Quick Teams Extension:
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Responses will be limited to the uploaded file content.
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General knowledge access depends on admin settings.
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Start a new chat to access company knowledge again.
Data privacy and conversation behavior
Amazon Quick does not use customer data for service improvement or for improving its underlying large language models (LLMs). Also, none of the data you include in your Teams conversations will be indexed into your company's Amazon Quick instance.
The Amazon Quick Teams app will have access to the same knowledge available in the corresponding Amazon Quick web experience.
Closing the Amazon Quick bot for Teams side panel will end the current conversation. Users can review past conversations in Teams or all conversations from all channels (Teams, browser extensions, etc.) in your Amazon Quick web experience. You can access all the history of previous conversations including, the names of the attachments in those conversations.
Microsoft Teams extension known limitations
The following are known limitations of the Amazon Quick Microsoft Teams extension:
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The Microsoft Teams extension doesn't have access to all your Microsoft Teams conversations. It only has access to the messages in Microsoft Teams posts where it is mentioned.
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The Microsoft Teams extension isn't accessible in group direct messages or in direct messages with other teammates.
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You can filter Amazon Quick agents and spaces only in direct messages with the Microsoft Teams extension. The Microsoft Teams extension will use the default assistant and all spaces available to you when invoked in public, such as in channels and Microsoft Teams posts.
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The Microsoft Teams extension can't render visuals for prompts about your structured data.
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Web search is not supported in the Microsoft Teams extension.
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The Microsoft Teams extension can't be configured to automatically reply to messages in channels or posts.
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The Microsoft Teams extension isn't available for your Microsoft Teams meetings.
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You cannot review your conversation history in Microsoft Teams. To review and manage your conversation history, go to your Amazon Quick chat instance.
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Actions (using your action integrations) can only be performed in direct messages with the Microsoft Teams extension.
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Actions that require file uploads as inputs are not supported by the Microsoft Teams extension at this time.
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Flows are not supported in the Microsoft Teams extension at this time.
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File upload limitations are the same as those in the web experience. For more information see Upload files and chat.
