Ask questions, explore data, and get insights with chat in Amazon Quick Suite
You can use Amazon Quick Suite chat to ask questions, interact with your Quick Suite resources, and accomplish tasks using multiple agentic worflows using natural language. When you ask a question, Quick Suite chat analyzes the data it has access to to generate comprehensive responses.
Quick Suite chat provides you with the following capabilities.
Topics
Welcome message
When you log in, Amazon Quick Suite chat displays a welcome message.
Suggested prompts
To help you get started on interacting with your resources in chat, Amazon Quick Suite displays suggested prompts you can use to learn more about Amazon Quick Suite features. Use these to get started on your tasks. Once you select a prompt, Amazon Quick Suite guides you step-by-step through the information it needs from you to complete the task.
Note
Suggested prompts are system generated for the system agent; you can't customize them. For custom agents, suggested prompts can be created and customized by the agent builder or owner.
Expand and collapse modes
To help enhance your productivity and streamline your chat interactions, Amazon Quick Suite offers two separate chat window display modes:
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Collapse mode – The default chat window display. Use for easy access to chat from within all Amazon Quick Suite contexts.
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Expand mode – Access chat in an expanded view. Use this mode to work in the chat window without any distractions.
You can open up the chat interface at any time by selecting the chat bubble icon from the top right navigation menu. You can also exit out of the chat at any time by selecting the cancel icon from the top navigation menu.
Agent picker
Chat agents in Amazon Quick Suite are conversational assistants that help users explore data, analyze information, and take actions. You can pick any agent you've created to use during chat, or use the system agent My Assistant for your conversations.
To learn more about agents, see Working with agents.
Scoping response generation to specific data
When you use Amazon Quick Suite, you can define what data you want your chat responses generated from using data filters. Data filters enable you to customize your chat's expertise area. The data available to your agent depends on whether it is bound to specific Amazon Quick Suite knowledge and integrations, or if it's unbounded (not connected to specific Amazon Quick Suite resources).
By default, an agent has knowledge of all your Amazon Quick Suite resources and its underlying large language model (LLM). While using chat, you can select between the following knowledge modes:
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All data and apps – Amazon Quick Suite will use all available knowledge sources (including spaces, dashboards, topics, knowledge bases, action integrations, and LLM knowledge) to generate a response to your prompts.
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General knowledge – Amazon Quick Suite will only use LLM knowledge to generate responses to your prompts. It won't use any knowlegde from Amazon Quick Suite resources.
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Specific data and apps – Chat with a specific or multiple spaces, dashboards, topics, knowledge bases, or actions. To choose specific resources, select Choose resource.
Note
You can't add datasets to a chat filter.
An agent with pre-defined knowledge, on the other hand, only has knowledge of existing Amazon Quick Suite resources already linked to it, and its underlying LLM knowledge. While chatting with an agent with pre-defined knowledge, you get the following knowledge modes:
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Pre-defined knowledge – Amazon Quick Suite will use only the Amazon Quick Suite resource knowledge linked to the agent, and LLM knowledge, to generate responses. You can't change this setting.
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Additional data and apps – Chat with a specific or multiple spaces, dashboards, topics, or knowledge bases and actions. To choose specific resources, select Choose resource.
Web search
Amazon Quick Suite comes with built-in web search capability. Amazon Quick Suite chat automatically searches both your connected data sources and the web, providing comprehensive answers from either or both sources as needed. You can turn web search off for any query by clicking the globe icon in the chat panel. Any content retrieved from the web is appropriately cited in the final response.
Note
Web search is available to users only if it has been enabled by admin.
Upload files and chat
You can upload documents into Amazon Quick Suite chat and ask Amazon Quick Suite chat to summarize or analyze data based on the content of the uploaded documents.
When you start a new conversation, you can upload new files, choose from a saved list of recent documents, or drag and drop files directly into the conversation.
You can upload up to 20 files at one time with the following size limits:
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10 MB for images (
.jpeg,.png) -
5 MB for spreadsheet files (
.csv,.xls,.xlsx) -
50 MB for other supported formats
Supported file types include:
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Word (
.docx) -
Excel (
.xls,.xlsx) -
PowerPoint (
.ppt,.pptx) -
PDF (
.pdf) -
images (
.jpeg,.png) -
text files (
.csv,.txt,.rtf,.md) -
Outlook (
.msg) -
structured data files (
.json,.yaml,.xml,.vtt, and common code files)
The total parsed content for all files combined has to be under 665,000 characters.
Note
If your files exceed the file count and character count limits, you can upload them to a space instead.
Documents uploaded through the chat interface are deleted with the associated conversation after 30 days of inactivity.
Note
Audio and video files are not supported as file uploads.
Actions
Amazon Quick Suite actions boost productivity by allowing you to perform relevant tasks in supported third-party services from your Amazon Quick Suite chat interface, like sending an email using Microsoft Outlook, or creating a PagerDuty incident. You can invoke any actions configured and available to you from your Amazon Quick Suite chat interface. To select an action, use the action application from the data scoping filter and select the third party application you want to perform actions in. Then, choose the action you want to perform from the available actions. The system checks if you have authorization to perform the action before performing it.
To learn more about actions, see Actions in Amazon Quick Suite.
Flows
Use Amazon Quick Suite flows to create shortcuts for everyday, repetitive tasks you perform while chatting in Amazon Quick Suite. For example, if you find yourself using Amazon Quick Suite chat to create and copy edit product launch descriptions, you can use Amazon Quick Suite flows to generate an application that takes your draft content as input, and generates a polished draft—after content, style, and grammar review—as output.
You can run a flow directly from chat within a conversation. Within a single conversation, you can talk to a chat agent as well as run a flow.
To learn more about flows, see Flows in Amazon Quick Suite.
Source citations
Amazon Quick Suite chat responses provide in-text source citations in a numbered list. To view the source for a response, choose the number at the end of the sentence. The dialog box shows the title, URL, and a snippet from the source that was used to generate the response. Choose the URL to view the source document.
To view the full list of sources, choose Sources at the end of the response. You can use the source list to fact-check the response, or for deeper analysis.
Copy responses
You can copy and save the responses for later review and analysis. To copy a response, choose the copy icon at the end of the response.
Provide feedback
You can provide direct feedback about the responses you received from Amazon Quick Suite chat by using the thumbs-up or thumbs-down button. Your feedback is used to help address technical issues in the web experience.
If you select the thumbs-down button, you can choose from the following feedback options:
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Inaccurate, not factually correct
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Incomplete answer
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Didn't understand my question
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Issue with sources
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Too wordy
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Offensive or unsafe language
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Other
You can also copy conversation details from the feedback window for further troubleshooting.
Artifact panel
An artifact in Amazon Quick Suite is defined as any Amazon Quick Suite generated content produced using Amazon Quick Suite's underlying large language model's (LLM) generative capabilities, for example: contracts, email drafts, social media posts, tables, interactive charts, code blocks, or any Amazon Quick Suite visuals.
Amazon Quick Suite stores any artifacts it generates as responses during chat in an artifact panel. You can access any artifacts created during your chat by selecting View more from below the artifact in chat.
Note
You can download artifacts as text, CSV, and code files. Word, PDF, and Excel downloads are not supported. Saving artifacts to a Space is not supported.
Conversation management
Amazon Quick Suite stores conversations for up to 30 days, and you can access them in the left navigation pane. You can perform the following tasks to manage your conversations:
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Start new conversation – Choose + from the chat controls menu to start a new conversation.
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View conversation history – Choose the clock icon to view all conversation history for the last 30 days. You can filter conversation history to specific agents.
Note
Searching, saving, renaming, and sharing conversations with other users is not supported.
Response events
For every natural language prompt Amazon Quick Suite chat receives, it generates real-time processing steps while the request is being fulfilled. These steps can be viewed as part of Response events during response generation, and are also accessible once Amazon Quick Suite has finished generating a response. Response events vary based on the chat interaction you're having (whether you're chatting with a file you've uploaded or with a Amazon Quick Suite resource) and capture any rewrites to your response before it's finalized. A response event also includes the system generated identifiers for your conversation—you can copy and save the information for troubleshooting..
Contextual awareness
Amazon Quick Suite chat is context aware. It registers the Amazon Quick Suite resource you're interacting with and scopes your chat automatically to the resource. This way, when you start chatting, the resource you're interacting with is already included as a knowledge source for your chat.
If you navigate to a specific Amazon Quick Suite resource during an on-going chat, and that resource supports chat, Amazon Quick Suite chat will automatically register your new context and ask you whether you want to chat with the specific resource you have navigated to. If you want to continue chatting in the mode you're in, you can choose to Ignore the message. Or you can choose Yes to focus your chat on the specific resource you're interacting with. If you do so, Amazon Quick Suite automatically scopes your chat interactions to the resource in context.
