Amazon Quick Slack extension user guide - Amazon Quick
Add a Slack Extension to your SlackAccess in side panelSlack extension use casesSlack extension usage guidelinesSlack extension known limitations

Amazon Quick Slack extension user guide

As a user, you can access Amazon Quick directly within Slack to get AI-powered assistance without leaving your workspace. The extension integrates seamlessly into your Slack environment, providing instant access to knowledge bases and intelligent responses.

Add a Slack Extension to your Slack

Install the Amazon Quick app in your Slack workspace to enable AI-powered assistance. This one-time setup makes Quick accessible throughout your Slack environment.

Add a Slack Extension to your Slack

  1. Open and login to the Slack workspace for your company.

  2. Choose More in the left navigation, then select Automations.

  3. Choose Apps.

  4. Choose + Add apps.

  5. Search for Quick and choose Quick.

  6. Select your Slack profile picture in the bottom left of Slack.

  7. Navigate to Preferences > Navigation > AI Apps and Agents > select Show app agents > and select Quick.

  8. Quick is now available to access anywhere in Slack through an icon in the top right of your Slack window.

Note

For more information, see Understand AI apps in Slack in the Slack help center.

Access Quick in your Slack side panel at any time

Once you've added Quick to your Slack workspace, you can access it conveniently through the side panel for quick assistance without interrupting your workflow. The side panel provides persistent access to Quick while you work in Slack channels and direct messages.

Access Quick in your Slack side panel at any time

  1. Click on your Slack profile picture in the bottom left of Slack.

  2. Navigate to Preferences > Navigation > AI Apps and Agents and select Amazon Quick.

  3. Quick will now be available to access anywhere in Slack through an icon in the top right of your Slack window.

Slack extension use cases

With Quick integrated into Slack, you can search and access your organization's knowledge bases directly from your conversations. This allows you to find relevant information, get answers to questions, and enhance your communications without leaving Slack.

Search your organization's knowledge wherever you are

  1. Open the Quick side panel from the top right of your Slack window or start a DM with Quick under Apps.

  2. Ask Quick a question about its knowledge from your spaces and connected knowledge bases.

  3. To personalize your conversation using your data, use the gear icon (visible after sending your first message to Quick) within your conversation to select an agent or a space to respond from.

Get Quick's in-context help in Slack conversation threads

  1. Navigate to a Slack conversation thread of your choice.

  2. Type @Amazon Quick and ask any question about the messages in that thread or its knowledge from your spaces and Quick knowledge bases.

  3. If Quick is not already added to the channel, you will be prompted to add it before receiving a response.

Perform actions in external applications

  1. Start a direct message (DM) with Quick.

  2. Ask it to perform an action of your choice in an external application using action connectors configured by your organization.

Upload and analyze images

  1. In any Slack channel or direct message, upload an image by dragging and dropping it or using the attachment button.

  2. Mention @Amazon Quick and ask questions about the uploaded image, such as requesting analysis, descriptions, or insights.

  3. Quick will analyze the image and provide relevant information based on your request.

Amazon Quick Slack extension usage guidelines

As a user, you are responsible for keeping company information safe. The following guidance helps you use Amazon Quick apps securely while maintaining data privacy and compliance.

When using the Slack extension

To start fresh, begin a new conversation by selecting New chat in direct messages. Closing the side panel ends your current conversation. You can access conversation history through Slack message history or the Amazon Quick chat instance, which includes conversations from all channels. You can view complete conversation details, including attachment names, and access the same knowledge base available in your Amazon Quick chat instance.

Note

Users can access conversation history in Slack. Deleting the conversation in Slack will not delete from conversation history in Amazon Quick. However, users need to visit the Amazon Quick chat instance to manage their conversations.

Conversation retention policy and accuracy

Amazon Quick automatically deletes conversations after 30 days of inactivity. Slack conversation retention follows your company's specific history rules, and Slack retention periods may exceed Amazon Quick's 30-day limit.

Users can access conversation history in Slack through the AI App History tab. Deleting the conversation in Slack will not delete from conversation history in Amazon Quick. However, users need to visit the Amazon Quick chat instance to manage their conversations.

Security considerations

When you use Amazon Quick in public channels, remember that responses reflect individual user permissions and content may include information not accessible to all channel members. It may generate responses that contain sensitive data that can't be publicly shared.

To protect your organization's data, carefully evaluate public channel usage, consider the security implications, and plan deployment with data privacy in mind. Amazon Quick maintains strict data privacy by not using customer data for service improvements, not using customer data to enhance language models, and not indexing Slack conversations into your company's Amazon Quick instance.

Slack extension known limitations

The following are known limitations of the Amazon Quick Slack extension:

  • The Slack extension doesn't have access to all your Slack conversations. It only has access to the messages in Slack conversation threads where it is mentioned.

  • The Slack extension doesn't have access to previous messages when mentioned in a Slack channel or in group message.

  • The Slack extension isn't accessible in group direct messages or in direct messages with teammates unless it is explicitly added to the conversation as a member.

  • You can filter Amazon Quick agents and spaces only in direct messages with the Slack extension. The Slack extension will use the default assistant and all spaces available to you when invoked in public such as in channels or group messages.

  • The Slack extension can't render visuals for prompts about your structured data.

  • Web search isn't supported in the Slack extension.

  • The Slack extension can't be configured to automatically reply to messages in channels or posts.

  • The Slack extension will not respond when invoked by Slack's workflow bot as it is not able to authenticate the user who made the query in these situations.

  • The Slack extension isn't available in huddles.

  • Actions (using your action integrations) can only be performed in direct messages with the Slack extension.

  • Actions that require file uploads as inputs are not supported by the Slack extension.

  • Flows are not supported in the Slack extension at this time.

  • File upload limitations are the same within Amazon Quick chat. For more information, see Upload files and chat.