Resources

Dixon, Matthew, Nick Toman, and Rick DeLisi. 2013. The Effortless Experience: Conquering the New Battleground for Customer Loyalty.

The Connect Customer Customers website has a list of case studies categorized across industries.

Connect Customer Delivery Partners are AWS Partners who help companies build cloud contact centers with Connect Customer. These AWS Partners can help you improve customer experiences and outcomes through Connect Customer.

AWS Contact Center Blog hosts articles written for business and technical users. Use these to discover market insights, new ideas, and ways to optimize your contact center.

Migration Best Practices and Resources: Moving Your Contact Center to Connect Customer

AWS Migration Acceleration Program (MAP)

AWS Cloud Adoption Framework (AWS CAF)

AWS Professional Services (contact AWS Sales from this page)

AWS Prescriptive Guidance 

Connect Customer Administrator Guide

Connect Customer resources