Resources

Dixon, Matthew, Nick Toman, and Rick DeLisi. 2013. The Effortless Experience: Conquering the New Battleground for Customer Loyalty.

The Amazon Connect Customers website has a list of case studies categorized across industries.

Amazon Connect Delivery Partners are AWS Partners who help companies build cloud contact centers with Amazon Connect. These AWS Partners can help you improve customer experiences and outcomes through Amazon Connect.

AWS Contact Center Blog hosts articles written for business and technical users. Use these to discover market insights, new ideas, and ways to optimize your contact center.

Migration Best Practices and Resources: Moving Your Contact Center to Amazon Connect

AWS Migration Acceleration Program (MAP)

AWS Cloud Adoption Framework (AWS CAF)

AWS Professional Services (contact AWS Sales from this page)

AWS Prescriptive Guidance 

Amazon Connect Administrator Guide

Amazon Connect resources