# Resources **Books** + Dixon, Matthew, Nick Toman, and Rick DeLisi. 2013. [The Effortless Experience: Conquering the New Battleground for Customer Loyalty](https://www.amazon.com/Effortless-Experience-Conquering-Battleground-Customer/dp/B084KLHPQ2/). **Case studies** + [The Connect Customer Customers website](https://aws.amazon.com/connect/customers/) has a list of case studies categorized across industries. **Partners** + [Connect Customer Delivery Partners](https://aws.amazon.com/connect/partners/) are AWS Partners who help companies build cloud contact centers with Connect Customer. These AWS Partners can help you improve customer experiences and outcomes through Connect Customer. **Official blog** + [AWS Contact Center Blog](https://aws.amazon.com/blogs/contact-center/) hosts articles written for business and technical users. Use these to discover market insights, new ideas, and ways to optimize your contact center. **AWS Online Tech Talks** + [Migration Best Practices and Resources: Moving Your Contact Center to Connect Customer](https://pages.awscloud.com/Migration-Best-Practices-and-Resources-Moving-Your-Contact-Center-to-Amazon-Connect_2021_0321-BAP_OD.html) **Useful links** + [AWS Migration Acceleration Program (MAP)](https://aws.amazon.com/migration-acceleration-program/) + [AWS Cloud Adoption Framework (AWS CAF)](https://aws.amazon.com/professional-services/CAF/) + [AWS Professional Services](https://aws.amazon.com/professional-services/) ([contact AWS Sales](https://aws.amazon.com/contact-us/) from this page) + [AWS Prescriptive Guidance](https://aws.amazon.com/prescriptive-guidance/)  + [Connect Customer Administrator Guide](https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html) + [Connect Customer resources](https://aws.amazon.com/connect/resources/)