Troubleshooting the voice channel - Amazon Pinpoint
Voice

End of support notice: On October 30, 2026, AWS will end support for Amazon Pinpoint. After October 30, 2026, you will no longer be able to access the Amazon Pinpoint console or Amazon Pinpoint resources (endpoints, segments, campaigns, journeys, and analytics). For more information, see Amazon Pinpoint end of support. Note: APIs related to SMS, voice, mobile push, OTP, and phone number validate are not impacted by this change and are supported by AWS End User Messaging.

Troubleshooting the voice channel

For logging of Amazon Pinpoint voice messages, see How do I set up logging for Amazon Pinpoint voice messages for Amazon Pinpoint SMS and Voice v1 API?.

Voice

Issues and solutions

  • By default, the voice channel of an Amazon Pinpoint project is turned off. To see if voice is turned on for your project, select the Settings page under the project. Under Features for SMS and voice, you will see whether each of the two are turned off or turned on. While you can turn on SMS under the Manage option, you can turn on the voice channel by running the following command: 

    aws pinpoint update-voice-channel --application-id AppId --voice-channel-request Enabled=true

  • TooManyRequests exception

    • If your account is in a sandbox, there's a 20-message limit over a 24 hour period. This limit can be increased by Voice sandbox in the AWS End User Messaging SMS User Guide.

    • Amazon Pinpoint voice channel has a hard limit of five messages per single recipient over a 24 hour period. This limit is a hard limit that can't be increased.