Early termination
Partners can request early termination of service periods before their natural expiration, but both parties must mutually consent through another channel handshake process.
Who can initiate termination:
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Only Channel Partners can initiate early termination requests
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End-customers cannot directly request termination through the AWS Console
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Customers who wish to end a service period early should contact their Channel Partner to request termination
Termination process:
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Partner initiates request – Channel Partners access the active service period through AWS Partner Central and select the option to end the agreement early. Partners can include optional context explaining the reason for termination.
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Customer notification – A termination channel handshake is created and the end-customer receives an email notification with a unique link to review the termination request.
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Customer review and consent – An authorized user from the customer's AWS management account must:
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Access the termination request using the provided link
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Sign in to the AWS Console to review the termination details and partner's explanation
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Accept or reject the early termination request
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Immediate effect – When the customer accepts the termination handshake:
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The service period ends immediately
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Both parties instantly regain full control over the billing transfer relationship
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Standard billing transfer management becomes available again through the AWS Billing and Cost Management console
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Both parties receive confirmation notifications
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Important considerations:
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If the customer rejects the termination request, the service period continues under its original terms
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Terminating a service period only ends the agreement – it does not automatically sever the underlying billing transfer
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After termination, either party can manage the billing transfer according to standard AWS procedures
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Terminated service periods remain visible in the relationship history for audit purposes
