Quick Start: Create a chatbot in 5 minutes
This quick start guide helps you create a working Amazon Lex V2 chatbot in just 5 minutes using pre-built templates. You'll have a functional chatbot that you can immediately test and customize for your needs.
Step 1: Choose a Template
Amazon Lex V2 provides several pre-built templates for common use cases:
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Customer Support FAQ – Handle common customer service inquiries
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Appointment Booking – Schedule and manage appointments
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Order Status – Check order information and delivery status
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IT Helpdesk – Provide technical support and troubleshooting
To select a template
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Open the Amazon Lex V2 console at https://console.aws.amazon.com/lexv2/
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Choose Create bot.
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Select Start with a template.
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Choose the Customer Support FAQ template for this quick start.
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Enter a bot name, such as
MyFirstChatbot. -
Choose Create.
Step 2: Quick Customization (Optional)
The template comes pre-configured, but you can quickly customize it for your specific needs:
To customize your chatbot
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In the bot overview, review the pre-configured intents.
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Choose an intent to modify, such as GetAccountInfo.
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Add your own sample utterances that match how your customers might phrase requests.
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Update the response messages to match your brand voice.
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Choose Save intent.
Step 3: Test Your Bot
Test your chatbot immediately using the built-in test console:
To test your chatbot
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Choose Build to compile your bot.
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Wait for the build to complete (usually 1-2 minutes).
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In the test console on the right, type:
I need help with my account -
Press Enter and observe the bot's response.
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Try other phrases to test the bot's understanding.
Step 4: Deploy Your Bot
Once you're satisfied with your chatbot's responses, deploy it for use:
To deploy your chatbot
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Choose Publish from the bot actions menu.
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Create a new version by choosing Create version.
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Create an alias (such as "Production") that points to your version.
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Choose your integration method.
Next Steps
Congratulations! You now have a working Amazon Lex V2 chatbot. Here's what you can do next:
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Enable Assisted NLU – Improve understanding with AI-powered natural language processing.
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Add More Intents – Expand your chatbot's capabilities with additional use cases.
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Integrate with Lambda – Add business logic and external system integration. See Integrating an AWS Lambda function into your Amazon Lex V2 bot.
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Set Up Monitoring – Track usage and performance. See Measuring operational metrics with Amazon CloudWatch.
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Learn Advanced Features – Explore conversation flow management, multi-turn dialogs, and context switching.
For a more detailed walkthrough, continue with Exercise 1: Create a chatbot from a template.
