Get detailed contact information in Amazon Connect Agent Workspace - Agent Workspace

Get detailed contact information in Amazon Connect Agent Workspace

Retrieves detailed information for a specific contact by its ID.

Signature 


getContact(contactId: string): Promise<ContactData>

Usage 


const contactData = await contactClient.getContact("contact-123");
console.log(`Contact type: ${contactData.type}`);
console.log(`Queue: ${contactData.queue.name}`);

Input

Parameter Type Description
contactId Required string The unique identifier for the contact

Output - ContactData

The ContactData interface includes:

  • contactId: string - Unique identifier for the contact

  • type: ContactType - Type of contact (voice, chat, task)

  • subtype: string - Subtype providing additional classification

  • initialContactId?: string - Initial contact ID for transferred contacts

  • queue: Queue - Queue information

Permissions required: 


*