Add another participant to a contact in Amazon Connect Agent Workspace - Agent Workspace

Add another participant to a contact in Amazon Connect Agent Workspace

Add another participant to the contact. Multi-party only works for Voice at this time. For Voice, the existing participants will be put on hold when a new participant is added.

Signature 

addParticipant(
    contactId: string,
    quickConnect: QuickConnect,
  ): Promise<AddParticipantResult>

Usage 

const routingProfile: AgentRoutingProfile = await agentClient.getRoutingProfile();
const quickConnectResult: ListQuickConnectsResult = await agentClient.listQuickConnects(routingProfile.queues[0].queueARN);
const quickConnect: QuickConnect = quickConnectResult.quickConnects[1];
const addParticipantResult: AddParticipantResult = await contactClient.addParticipant(contactId, quickConnect);

Input

Parameter Type Description
contactId Required string The id of the contact to which a participant needs to be added.
quickConnect Required QuickConnect Its either AgentQuickConnect or QueueQuickConnect or PhoneNumberQuickConnect which contains endpointARN and name. Additionally PhoneNumberQuickConnect contains phoneNumber

Output - AddParticipantResult

Parameter Type Description
participantId string The id of the newly added participant

Permissions required: 

Contact.Details.Edit