RuleAction - Amazon Connect
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RuleAction

Information about the action to be performed when a rule is triggered.

Contents

ActionType

The type of action that creates a rule.

Type: String

Valid Values: CREATE_TASK | ASSIGN_CONTACT_CATEGORY | GENERATE_EVENTBRIDGE_EVENT | SEND_NOTIFICATION | CREATE_CASE | UPDATE_CASE | ASSIGN_SLA | END_ASSOCIATED_TASKS | SUBMIT_AUTO_EVALUATION

Required: Yes

AssignContactCategoryAction

Information about the contact category action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

Type: AssignContactCategoryActionDefinition object

Required: No

AssignSlaAction

Information about the assign SLA action.

Type: AssignSlaActionDefinition object

Required: No

CreateCaseAction

Information about the create case action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnPostChatAnalysisAvailable.

Type: CreateCaseActionDefinition object

Required: No

EndAssociatedTasksAction

Information about the end associated tasks action.

Supported only for TriggerEventSource values: OnCaseUpdate.

Type: EndAssociatedTasksActionDefinition object

Required: No

EventBridgeAction

Information about the EventBridge action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate

Type: EventBridgeActionDefinition object

Required: No

SendNotificationAction

Information about the send notification action.

Supported only for TriggerEventSource values: OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable | OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable | OnContactEvaluationSubmit | OnMetricDataUpdate

Type: SendNotificationActionDefinition object

Required: No

SubmitAutoEvaluationAction

Information about the submit automated evaluation action.

Type: SubmitAutoEvaluationActionDefinition object

Required: No

TaskAction

Information about the task action. This field is required if TriggerEventSource is one of the following values: OnZendeskTicketCreate | OnZendeskTicketStatusUpdate | OnSalesforceCaseCreate

Type: TaskActionDefinition object

Required: No

UpdateCaseAction

Information about the update case action.

Supported only for TriggerEventSource values: OnCaseCreate | OnCaseUpdate.

Type: UpdateCaseActionDefinition object

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: