ChatMetrics
Information about how agent, bot, and customer interact in a chat contact.
Contents
- AgentMetrics
-
Information about agent interactions in a contact.
Type: ParticipantMetrics object
Required: No
- ChatContactMetrics
-
Information about the overall participant interactions at the contact level.
Type: ChatContactMetrics object
Required: No
- CustomerMetrics
-
Information about customer interactions in a contact.
Type: ParticipantMetrics object
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
