Engage the preview contact for the given contactId in Amazon Connect Agent Workspace
When an agent is previewing a preview contact, this API will actually initiate the outbound dial to the end customer, ending the preview experience.
Signature
engagePreviewContact(contactId: string): Promise<AddParticipantResult>
Usage
const addParticipantResult: AddParticipantResult = await contactClient.engagePreviewContact(contactId);
Input
| Parameter | Type | Description |
|---|---|---|
| contactId Required | string | The id of the contact which is being previewed by the agent to which a participant needs to be added. |
Output - AddParticipantResult
| Parameter | Type | Description |
|---|---|---|
| participantId | string | The id of the newly added participant |
