ChatContactMetrics
Information about the overall participant interactions at the contact level.
Contents
- AgentFirstResponseTimeInMillis
-
The time for an agent to respond after obtaining a chat contact.
Type: Long
Valid Range: Minimum value of 0.
Required: No
- AgentFirstResponseTimestamp
-
The agent first response timestamp for a chat contact.
Type: Timestamp
Required: No
- ConversationCloseTimeInMillis
-
The time it took for a contact to end after the last customer message.
Type: Long
Valid Range: Minimum value of 0.
Required: No
- ConversationTurnCount
-
The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.
Type: Integer
Required: No
- MultiParty
-
A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.
Type: Boolean
Required: No
- TotalBotMessageLengthInChars
-
The total number of characters from bot and automated messages on a chat contact.
Type: Integer
Required: No
- TotalBotMessages
-
The total number of bot and automated messages on a chat contact.
Type: Integer
Required: No
- TotalMessages
-
The number of chat messages on the contact.
Type: Integer
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
