Class: Aws::Connect::Types::ChatContactMetrics

Inherits:
Struct
  • Object
show all
Defined in:
gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb

Overview

Information about the overall participant interactions at the contact level.

See Also:

Constant Summary collapse

SENSITIVE = 
[]

Instance Attribute Summary collapse

Instance Attribute Details

#agent_first_response_time_in_millis ⇒ Integer

The time for an agent to respond after obtaining a chat contact.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2091

class ChatContactMetrics < Struct.new(
  :multi_party,
  :total_messages,
  :total_bot_messages,
  :total_bot_message_length_in_chars,
  :conversation_close_time_in_millis,
  :conversation_turn_count,
  :agent_first_response_timestamp,
  :agent_first_response_time_in_millis)
  SENSITIVE = []
  include Aws::Structure
end

#agent_first_response_timestamp ⇒ Time

The agent first response timestamp for a chat contact.

Returns:

  • (Time) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2091

class ChatContactMetrics < Struct.new(
  :multi_party,
  :total_messages,
  :total_bot_messages,
  :total_bot_message_length_in_chars,
  :conversation_close_time_in_millis,
  :conversation_turn_count,
  :agent_first_response_timestamp,
  :agent_first_response_time_in_millis)
  SENSITIVE = []
  include Aws::Structure
end

#conversation_close_time_in_millis ⇒ Integer

The time it took for a contact to end after the last customer message.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2091

class ChatContactMetrics < Struct.new(
  :multi_party,
  :total_messages,
  :total_bot_messages,
  :total_bot_message_length_in_chars,
  :conversation_close_time_in_millis,
  :conversation_turn_count,
  :agent_first_response_timestamp,
  :agent_first_response_time_in_millis)
  SENSITIVE = []
  include Aws::Structure
end

#conversation_turn_count ⇒ Integer

The number of conversation turns in a chat contact, which represents the back-and-forth exchanges between customer and other participants.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2091

class ChatContactMetrics < Struct.new(
  :multi_party,
  :total_messages,
  :total_bot_messages,
  :total_bot_message_length_in_chars,
  :conversation_close_time_in_millis,
  :conversation_turn_count,
  :agent_first_response_timestamp,
  :agent_first_response_time_in_millis)
  SENSITIVE = []
  include Aws::Structure
end

#multi_party ⇒ Boolean

A boolean flag indicating whether multiparty chat or supervisor barge were enabled on this contact.

Returns:

  • (Boolean) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2091

class ChatContactMetrics < Struct.new(
  :multi_party,
  :total_messages,
  :total_bot_messages,
  :total_bot_message_length_in_chars,
  :conversation_close_time_in_millis,
  :conversation_turn_count,
  :agent_first_response_timestamp,
  :agent_first_response_time_in_millis)
  SENSITIVE = []
  include Aws::Structure
end

#total_bot_message_length_in_chars ⇒ Integer

The total number of characters from bot and automated messages on a chat contact.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2091

class ChatContactMetrics < Struct.new(
  :multi_party,
  :total_messages,
  :total_bot_messages,
  :total_bot_message_length_in_chars,
  :conversation_close_time_in_millis,
  :conversation_turn_count,
  :agent_first_response_timestamp,
  :agent_first_response_time_in_millis)
  SENSITIVE = []
  include Aws::Structure
end

#total_bot_messages ⇒ Integer

The total number of bot and automated messages on a chat contact.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2091

class ChatContactMetrics < Struct.new(
  :multi_party,
  :total_messages,
  :total_bot_messages,
  :total_bot_message_length_in_chars,
  :conversation_close_time_in_millis,
  :conversation_turn_count,
  :agent_first_response_timestamp,
  :agent_first_response_time_in_millis)
  SENSITIVE = []
  include Aws::Structure
end

#total_messages ⇒ Integer

The number of chat messages on the contact.

Returns:

  • (Integer) 


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# File 'gems/aws-sdk-connect/lib/aws-sdk-connect/types.rb', line 2091

class ChatContactMetrics < Struct.new(
  :multi_party,
  :total_messages,
  :total_bot_messages,
  :total_bot_message_length_in_chars,
  :conversation_close_time_in_millis,
  :conversation_turn_count,
  :agent_first_response_timestamp,
  :agent_first_response_time_in_millis)
  SENSITIVE = []
  include Aws::Structure
end